Shoply Trade Delivery & Returns

Welcome to the Shoply Trade delivery & returns page! Here, you will find detailed information about delivery, shipping charges, returns, exchanges, and warranty policies for UK wholesale mobile phone customers. We ensure your order process is smooth, reliable, and transparent.

Delivery & Shipping Information – Shoply Trade

Free Delivery

• We provide free delivery on all orders over £5,000.

• You can expect your items within 8–21 working days.

Shipping Fee

• Orders below £5,000 incur a £200 shipping fee.

• Delivery takes approximately 8–21 working days.

Delivery Notes

• Each delivery includes a note with:

  • Order date and reference numbers

  • Type and quantity of goods

  • Special storage instructions (if any)

• If we deliver in instalments, the note shows the remaining balance of goods.

Delivery Locations

• We deliver across the UK and selected international countries.

• Customers must provide clear delivery instructions to avoid delays.

Completion of Delivery

• We consider delivery complete once the customer unloads the goods at the delivery location.

• If the customer does not accept delivery within 3 business days, delivery will be deemed complete, and we may charge storage fees.

Instalment Deliveries

• We may deliver goods in instalments, with each instalment treated as a separate contract.

• Delays or defects in one instalment do not allow the customer to cancel other instalments.

Returns & Exchange Policy – Shoply Trade

At Shoply Trade, we perform a 15-point quality check to ensure all stock reaches customers in perfect condition. If customers are not satisfied, they should contact us at support@shoplytrade.com. Our aftersales team will assist promptly.

Suggested Outbound Link: UK Consumer Rights Act

Wholesale Returns

• For Outlet discounted stock, we do not offer refunds. However, we may buy back stock at the original price minus 10% admin fee (stock must remain in original condition; subject to T&Cs).

• We only accept returns for damaged or defective items.

• We provide a 60-day warranty for faulty or damaged stock, allowing us to repair or replace items.

Suggested Image: Warehouse with packaged phones ready for shipping
Alt text: “Shoply Trade returns & warranty process UK wholesale”

Important Notes

• Repurchase payments: We process payments within 1–5 business days, and customers receive funds in 3–5 days.

• Replacements: We replace items based on stock availability; this may take up to 3 weeks.

• Return shipping: Customers pay for return shipping and assume full responsibility. We recommend using tracked delivery services.

• We may reject non-faulty returns.

• Tampering voids warranties.

• Customers should contact us before returning goods to receive a replacement/return form.

Warranty Information

• Warranty period: 60 days for faulty or damaged stock.

• Shoply Trade will repair, replace, or refund defective goods.

• Warranty excludes defects caused by:

  • Misuse or negligence

  • Alterations without consent

  • Fair wear and tear

  • Changes made to meet statutory requirements